FAQs
Yes, anyone is able to order via the Wilson & Bradley products. To order without a trading account simply create a guest login. Setting up a guest login is a quick and easy once off set up and your login can be used anytime you wish.
You can download a trading account application form via the Media Centre tab. Please print and fill in this form and simply email or fax back to us at the contact details on the form. We offer both COD and 30 day accounts. Please note 3 trade references will need to be supplied if you are applying for a 30 day account.
A COD can be opened on the same day, as long as our Terms & Conditions are signed. Trading accounts typically take 48 hours however this is entirely dependent on how quickly we are supplied references by the trade references you have supplied. You will be notified by our accounts department once your account has been successfully opened.
Applying for a web account is easy, click here and fill in the required fields, your new login details will be emailed to you within 24-48 hours.
Click on the Forgotten Your Password link on the login page, enter the email address you used when setting up your login originally and your password will be emailed to you.
Send us a message via our Contact Us Page and we will send you your details.
There are two ways to search for products, you can enter product description, brand or product code into the search box in the top banner of every page. Or alternatively click on the Our Products Tab and navigate your way through our product range by clicking on either the menu items on the left or the picture menu in the centre of the page.
Yes our entire range is available to be viewed and purchased online.
That's fine, you can still enter the Blum code into the search box and the corresponding product will be found.
No problem, you can order individual Blum items by searching for the product in the search bar or by navigating through the product menu however if you want to order all component parts for TANDEMBOX antaro or TANDEMBOX intivo drawers with just the click of a mouse then visit the Kit code section of the website. Click on Our Products Then Click the drawer range you desire on the left hand side navigation under the 'Kits' Heading. Then it is just a matter of choosing the drawer you want and clicking "add to cart".
We charge a small delivery fee based on whether your delivery address is classified as a metro or country address. The delivery fee is shown in your shopping cart when you place your order.
You can also elect to pick your order up from your closest branch or to have your order picked up by a courier between 8.30am-4pm Monday-Friday. To do this tick the pick-up option when on the delivery page of check out and the delivery fee will be removed. Please allow at least 2 hours for a pick-up order.
Orders cannot be added to at time of collection under any circumstance.
We also offer a same day delivery service for $80 ex GST. Please note this service is only available for metro customers only and orders must be placed between 7am-10am Monday-Friday.
All customers with a delivery address postcode within 10km radius of any of our branches will be charged a special reduced rate delivery fee of $8 for orders placed via the website ONLY.
Refer to our Delivery and Returns page for a full list of the post codes that fall within a 10km radius of each of our branches.
Please ensure you are present for delivery, if you are not there to take delivery of your order and delivery is attempted within business hours you may be charged an additional delivery fee.
Metro Customers- If your order is placed before 2pm we guarantee next day delivery anytime between 8am- 5pm. We are unfortunately unable to give you an exact delivery time.
*This doesn't include custom made items such as roller shutters and custom made doors
Country Customers- If your order is placed before 2pm we guarantee delivery within 2 days, 8.30am-5pm.
*This doesn't include custom made items such as roller shutters and custom made doors
No, once the orders in our warehouse are ready to be dispatched on the same delivery the delivery fees will be removed from any subsequent orders. Please note all orders must be placed before 2pm.
Yes, orders can be placed via our online shopping store for pick up later. Simply select “Pick Up” on the delivery page of the check-out process and the delivery fee will be removed.
Please note: Orders must be picked up at the designated customer pick up area at despatch of each warehouse between 8.30am – 4:00pm Monday to Friday
No changes to pick-up orders will be accepted under any circumstance, it is a click and collect service only. If you do wish to add or make changes to your order a further 2-hour collection time will apply. If you wish to make any changes to your order, please call us in advance on 1800 633 507.
All pre-placed pick up orders must be paid for prior to collection. Trade accounts must have enough credit on their account to cover the order and COD customers will need to have photo identification when collecting your order.
To avoid having to wait for your order, any orders placed outside of normal operating hours (2pm – 8am) must allow a minimum of 2 hours for your order to be prepared the next morning. These orders will be available for collection from 10am.
Yes, we have branches in most capital cities view our Locations page for address details. Our showrooms are open between 8.30am-4pm Monday to Friday by appointment only.
You can book an appointment online via the link below or by calling our customer service team on 1800 633 507.
Wilson & Bradley is a cashless business and accepts the following payment methods: Credit Card and ZIP PAY.
NON-ACCOUNT Customers
We accept Credit Card Payments including VISA and Mastercard. All Credit card payments instore incur a 1.75% surcharge. This amount of 1.75% is the amount we are charged by our financial institution to take credit card payments.
Credit card payments made online do not incur any surcharges.
ACCOUNT Customers
All COD customers must pay for their goods prior to their goods being dispatched. This can be done via credit card at check out. Alternatively place your order and arrange for a EFT funds transfer. Be sure to send our accounts department a remittance so that the goods can be dispatched. accounts@wilbrad.com.au
Account customers with a 30 Day credit limit can place their orders via the website and pay via other means when payment is due. Please use the "Accounts Payment" portal of My Online Services for a seamless way to pay for you invoices.
If you are in the shopping cart but don't want to place your order right now, just click 'save to favourites' and the contents of your shopping cart will be saved as a favourite order in the 'Favourites' section of My Online Services. You can then login at a later date, select the relevant favourite list and click 'add to cart' and place your order at a time convenient to you.
Once you have finalised your order you will receive an email confirmation to the email address you supplied at time of setting up your web login. If you have received this email confirmation then we have received your order. Please allow a half hour, if you haven't received your email confirmation after this time please contact us to ensure your order has been received. Please be sure to check your junk and SPAM folders in case the order confirmation has found it's way there.
You sure can, once you have logged in simply click on the 'Purchase History' in My Online Services and you can view all previous orders, both online and by other means (account customers only, non-account can only view online ordering history).
You can even turn a previous order into a new order by clicking 'Add to Cart'
Specifications and instructions for quite a few of our more technical products can be found in the Media Centre under Installation Instructions. There will also be a link on the specific product page to the installation instruction for those products which require them. If you are looking for instructions for a product and cannot find it online please send us a message via our Contact Us page and we will endeavour to find what you require and send it through to you.
These can be found in the Media Centre section of the website. Here you can find safety data sheets, instruction sheets, application forms, brochures and instructional videos.
Yes some of our products have corresponding installation videos to help you with fitting of the product. These can be found in our Media Centre under Installation Videos
ACCOUNT CUSTOMERS
If any of the Account Details you see when first logging in are incorrect or need to be altered, please send us a message via our Contact Us page and we will change the necessary details in our system.
You can change the email address that your order confirmation is sent to either by changing this permanently on the account details page when you login or for a specific order during the check out process.
NON-ACCOUNT CUSTOMERS
Once you are logged in click 'Online Shopping'. Update the relevant details and click 'Update Profile', your new details will now be saved for future orders.
You can send us a message directly through our website at the Contact Us Page. Please follow the link below. or call one of our friendly Customer Service Representatives on 1800 633 507