Delivery & Returns
1. Delivery Information
We charge a small delivery fee based on whether your address is classified as a Metro or Regional location.* The fee will appear in your shopping cart during checkout.
You may also choose to:
- Click and Collect from your nearest Wilson & Bradley branch/store.
- Organise courier pick-up (choose 'pick-up by courier' at checkout).
Note: The terms 'branch' and 'store' refer to Wilson & Bradley physical locations. The term 'branch' includes retail and distribution sites, while 'store' typically refers to customer-facing retail branches.
Delivery Fees
• Within 10km of nearest branch/store – $10 ex GST (online orders only)
• Metropolitan customers (outside 10km) – $34 ex GST
• Regional customers – $39 ex GST
• Same Day Delivery (Metro only) – $95 ex GST
Same Day Delivery
• Available only for Metropolitan customers.
• Orders must be placed between 7:00 AM – 10:00 AM, Monday to Friday.
• Fee: $95 ex GST.
Click & Collect / Pick Up Orders
• Available Monday to Friday, 8:30 AM – 4:00 PM.
• Allow at least 2 hours before pick-up.
• Pick-up location is the Customer Pick-Up Area (despatch area).
• No cheques or cash accepted; all Click & Collect orders must be paid in full prior to collection.
• Orders not collected within 2 weeks will be cancelled and stock returned.
Note: Additional items cannot be added at collection. Call 1800 633 507 in advance if you wish to modify your order.
Delivery Timeframes
• Metro Customers: Next business day (order before 2:00 PM). Delivery between 8:00 AM – 5:00 PM.
• Regional Customers: Within 2 business days (order before 2:00 PM).
If multiple orders are placed on the same day (before 2:00 PM), we will consolidate them into one delivery and only apply the first delivery fee.
Postcodes eligible for $10 ex GST delivery remain unchanged (see full list below).
Credit procedure for product returns by Account Customers
Product returns are subject to our Terms of Trade and the Australian Consumer Law. To arrange for a product return pickup, account customers must:
1. Log in to the website and complete the Credit Request Form, providing:
We charge a small delivery fee based on whether your address is classified as a Metro or Regional location.* The fee will appear in your shopping cart during checkout.
You may also choose to:
- Click and Collect from your nearest Wilson & Bradley branch/store.
- Organise courier pick-up (choose 'pick-up by courier' at checkout).
Note: The terms 'branch' and 'store' refer to Wilson & Bradley physical locations. The term 'branch' includes retail and distribution sites, while 'store' typically refers to customer-facing retail branches.
Delivery Fees
• Within 10km of nearest branch/store – $10 ex GST (online orders only)
• Metropolitan customers (outside 10km) – $34 ex GST
• Regional customers – $39 ex GST
• Same Day Delivery (Metro only) – $95 ex GST
Same Day Delivery
• Available only for Metropolitan customers.
• Orders must be placed between 7:00 AM – 10:00 AM, Monday to Friday.
• Fee: $95 ex GST.
Click & Collect / Pick Up Orders
• Available Monday to Friday, 8:30 AM – 4:00 PM.
• Allow at least 2 hours before pick-up.
• Pick-up location is the Customer Pick-Up Area (despatch area).
• No cheques or cash accepted; all Click & Collect orders must be paid in full prior to collection.
• Orders not collected within 2 weeks will be cancelled and stock returned.
Note: Additional items cannot be added at collection. Call 1800 633 507 in advance if you wish to modify your order.
Delivery Timeframes
• Metro Customers: Next business day (order before 2:00 PM). Delivery between 8:00 AM – 5:00 PM.
• Regional Customers: Within 2 business days (order before 2:00 PM).
If multiple orders are placed on the same day (before 2:00 PM), we will consolidate them into one delivery and only apply the first delivery fee.
Postcodes eligible for $10 ex GST delivery remain unchanged (see full list below).
Credit procedure for product returns by Account Customers
Product returns are subject to our Terms of Trade and the Australian Consumer Law. To arrange for a product return pickup, account customers must:
1. Log in to the website and complete the Credit Request Form, providing:
- Date
- Pick-up address
- Name of requester
- Number of packages
- Approximate weight
2. Customer Service will:
- Action the request within 1 business day.
- Arrange a courier if conditions are met.
- Provide tracking and a printable label.
3. Once returned to the relevant W&B branch/store, credit will be processed within 3 business days.
Low-Value Items (< $30 ex GST): No need to return stock; credit will still be processed.
W&B Errors (e.g. picking or data entry errors): Customers are not required to fill out the online form—Customer Service will complete it on your behalf.
Damaged or Incorrect Deliveries
- Must be reported within 7 days of receiving the goods.
- Contact Customer Service with:
- Invoice number
- Invoice date
- Reason for return
- Contact name
General Returns
- Invoice date
- Reason for return
- Contact name
General Returns
- Returns (non-faulty) must be made within 30 days of receiving the goods.
- Items must be returned in original condition.
- Custom orders, non-catalogue items, or items ordered to customer specification are non-returnable.
For a full list of Terms and Conditions surrounding the return of goods, please refer to our full Terms and Conditions of trade.
4. Legal Disclaimer
This policy is to be read in conjunction with Wilson & Bradley’s Terms of Trade, which take precedence in the event of any inconsistency. All rights provided under the Australian Consumer Law remain unaffected.
Postcodes Eligible for $10 ex GST Delivery
To qualify for the $10 ex GST delivery fee, your delivery postcode must fall within a 10km radius of a Wilson & Bradley branch/store.
- Victoria
3000, 3002, 3003, 3006, 3008, 3010, 3031, 3032, 3039, 3040, 3041, 3042, 3043, 3044, 3046, 3047, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3060, 3061, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3093, 3094, 3101, 3102, 3103, 3104, 3105, 3107, 3121, 3122, 3176, 3186, 8001, 8002, 8003, 8005, 8006, 8007, 8009, 8576
- New South Wales
1730, 1740, 1750, 1755, 1781, 1811, 1835, 1848, 1851, 1860, 2013, 2059, 2116, 2117, 2118, 2128, 2142, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2160, 2161, 2162, 2163, 2164, 2165, 2166, 2170, 2171, 2175, 2176, 2177, 2178, 2761, 2763, 2766, 2767, 2768, 2770
- Queensland
4068, 4069, 4070, 4073, 4074, 4075, 4076, 4077, 4078, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4127, 4300, 4301
- South Australia
5000, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5019, 5020, 5021, 5022, 5023, 5024, 5025, 5031, 5032, 5033, 5034, 5035, 5037, 5038, 5039, 5040, 5041, 5043, 5045, 5061, 5062, 5063, 5064, 5065, 5066, 5067, 5068, 5069, 5070, 5071, 5072, 5073, 5074, 5075, 5081, 5082, 5083, 5084, 5085, 5086, 5087, 5094, 5095, 5098, 5942, 5950, 5044, 5095
- Western Australia
6018, 6020, 6021, 6022, 6023, 6024, 6025, 6026, 6027, 6055, 6061, 6062, 6063, 6064, 6065, 6066, 6067, 6068, 6069, 6077, 6078, 6079, 6090, 6914, 6919, 6920, 6923, 6941, 6943, 6944, 6945, 6946, 6947
*How We Classify Metro and Regional Postcodes
“Metro” postcodes are defined as areas classified as “Major Cities” under the Australian Bureau of Statistics (ABS) Remoteness Structure, or those located within designated metropolitan delivery zones by our courier partners. Postcodes outside these areas are treated as “Regional” for delivery purposes. Our classification may also consider proximity to Wilson & Bradley branches or standard courier delivery serviceability.
*How We Classify Metro and Regional Postcodes
“Metro” postcodes are defined as areas classified as “Major Cities” under the Australian Bureau of Statistics (ABS) Remoteness Structure, or those located within designated metropolitan delivery zones by our courier partners. Postcodes outside these areas are treated as “Regional” for delivery purposes. Our classification may also consider proximity to Wilson & Bradley branches or standard courier delivery serviceability.